Job Title

Customer Support Representative

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Job Description

Hello there! We are an IT company currently looking for Customer Support Representative to join us in our Ukraine (Lviv) or South Africa (Johannesburg, Cape Town) Office.

It does not matter for us if you are only looking for a first job or you already have experience — if you are ready to do your best to succeed and explore new, we are ready to give you all the means for that.

We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.

What are we looking for?

  • An engaging personality with excellent communication skills
  • Refined written & spoken communication skills in English.
  • An enthusiastic, inquisitive and enterprising attitude
  • A fast learner who is flexible and copes well under pressure
  • Experience in the customer service industry is an advantage
  • Participation in Work & Travel programs, internships, conference appearances and abroad studies will be considered a major asset.

 

Wait till we describe your work-flow — this will wipe out all the doubt about applying 
So, what are the basic tasks of the Customer Support Representative?
Communication with clients from the US and European countries via chat, phone calls as well as emails.

What will your day look like?

This depends on the shift you would like to take.

We offer:

  • The number of shifts you are expected to work per shift cycle is 6 – including weekends and holidays. The support team works 7/24/365.

 9 day shift cycle – 6 days on with 3 days off, subject to change.

  • Each shift is a total of 9 hours, including 1 hour lunch – according to GMT+2 time zone for the shifts below.

Morning shift*: 06:00-15:00
Evening shift*: 14:00 – 23:00
Night shift*: 22:00 – 07:00

  • Work at least 6 night shifts per month.

In between, there is a busy shift full of communication — hundreds of customers are using our website each day, so you will definitely have some fun time chatting with them as well as few challenging (but instructive) cases, that would involve all your skills of a good listener and decision maker. Each successful resolution may be rewarded with a snack, but will definitely be rewarded with your supervisor attention and your team respect.

In return we offer:

  • To be a part of strong professional environment
  • Culture characterized by curiosity, humor, ambitions, people that ready to help each other
  • Competitive compensation
  • Paid vacation: 20 working days per year
  • Paid sick leaves: 10 working day without medical list + 30 days with medical one`s
  • Free English classes (online)
  • Up to 80% compensation of learning after probation period
  • Opportunity to professional and career grows
  • Team buildings and corporate activities

 
What makes us special:

By joining us, you’ll learn a new and marketable profession. In the shortest time frame, you’ll be able to earn a salary way above the industry standard on the Ukrainian IT sector.

We cherish genuine, self-sufficient people, who are ready to move past their limits and are capable of taking care of their new responsibilities.

If those are the words that describe you, don’t hesitate to send CV with your salary expectations!

 

Have a Question?

We are here to help. Email us or call +380668945842
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