Job Title

Deputy Head Of VIP

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Required Skills:

Job Description

Be a part of an exciting journey and Welcome to our multiple award-winning Gambling Company which consists of 9 major B2C gaming brands(operating under Curacao and MGA Licenses). We Established in 2016, and we are a dynamic and ever growing group. Our Team has grown over the last 6 years reaching 300+ team members.
VIP Department currently consists of 20 staff across the globe – 4 Deputies, 16 VIP Managers. Our Team based across most of Europe, Eastern Europe, Asia and Africa.

We develop and provide innovative solutions for the iGaming Industry by constantly improving our software brands and designing new products.

As a team, we always strive to be better at what we do. We believe in collaboration, a non- hierarchical approach, our own initiatives, and last but not least in having fun at work

Our Offices based in S. Africa(Johannesburg, Cape Town), Latvia, Ukraine, Moldova, Cyprus.

Required Skills:

  • Strong in data analysis, gambling psychology, strategy planning
  • Expertise in staff handling
  • Strong supervisory and leadership skills
  • Developing People
  • Performance managing
  • Experience in hiring and managing the staff in the team

Soft skills:

  • Strong ability to listen to and understand the team members’ frustration points and translate them into positive outcomes
  • Excellent written and verbal communication and presentation skills
  • Experience in communication with international staff
  • Empowering and inspirational leadership style


  • Manage a team of VIP Account managers
  • Assist VIP Managers and other Deputy Heads with decision making and strategizing
  • Manage the day-to-day routine and goals of the VIP team and monitor the quality of the VIP service provided
  • Monitor the productivity of the VIP team to meet and exceed the VIP financial targets
  • Maximize revenue and activity from the VIP segments
  • Find and develop new VIP and co-ordinate Sales to VIP handovers
  • Ensure continuous reactivation campaigns are executed
  • Work with the various departments such as KYC, Fraud & Risk, CRM, Sales and
  • Customer Support to identify and nurture potential new and existing VIP customers throughout their life cycle
  • Work with the VIP Managers to deliver new innovative promotions and commercial opportunities for VIP customers
  • Maintain knowledge of industry, business and management principles involved in sales planning and activity
  • Formulate strategies and objectives to deliver sales, revenue and activity targets and KPI’s for the VIP channel
  • Analyze the performance of promotions and campaigns through data led insight
  • Monitor personnel issues and the performance and attendance of the department;
  • Manage issues with the staff through assessment and subsequent corrective action protocol
  • Continuously work on the improvement of all systems and tools used by the VIP Department;
  • Responsible for recruiting and retention of VIP staff to manage workload demands and provide regular reports regarding staff changes
  • Manage and coordinate training of VIP Department
  • Coach and mentor members to groom them for promotion across positions in different departments in the company
  • Manage and maintain all procedures of the department and ensure that they are adhered to and implement effective processes
  • Work closely with all department heads in the company to ensure any relevant feedback or complaint raised by customers are addressed and acted upon as soon as possible; review and resolve all customer complaints; Coordinate with CRM, Sales and VIP departments to incorporate plans to increase customer satisfaction
  • Hold regular meetings with department staff to discuss expectations and hear team concerns
  • Reporting and analytical experience of VIP Department

We offer:

  • To be a part of strong professional environment
  • Culture characterized by curiosity, humor, ambitions, people that ready to help each other
  • Competitive compensation
  • Paid vacation: 20 working days per year
  • Paid sick leaves: 10 working day without medical list + 30 days with medical one`s
  • Free English classes (online)
  • Up to 80% compensation of learning after probation period
  • Opportunity to professional and career grows
  • Team buildings and corporate activities

Do not miss your chance! We look forward to welcoming you to the team!

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