Job Title

VIP account manager (English speaking)

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Job Description

The i-gaming (online casino) company, founded in 2016, with offices in Ukraine, Latvia, South Africa and Moldova, and products focusing on the following markets – Germany, Switzerland, Canada, Germany etc.
Today, the company gathered moreover 140 international employees to the team.
We are seeking to expand the team with the addition of a VIP ACCOUNT MANAGER (English speaking). The successful candidate will be tasked with handling their most important customers while joining a great team atmosphere that delivers players the care and attention required to give the best service in the industry.
 
Skills/Qualifications required:

  • Experience as a VIP account manager in iGaming industry – 2+ years
  • Friendly and positive communicator
  • Advanced-Fluent English language, both written and spoken

 
Responsibilities:

  • Build trust and strong relationships with VIP customers
  • Handle customers’ day to day queries, including out of hours when necessary, to provide the best possible service
  • Monitor VIP customer behaviors, interests, and ensure that customer expectations are met
  • Maintain regular contact with customers through a variety of channels (phone email, messengers)
  • Engage with VIP customers and at times other players including the chat room on-site, email

 
We offer:

  • To be a part of strong professional environment
  • Culture characterized by curiosity, humor, ambitions, people that ready to help each other
  • Competitive compensation
  • Paid vacation: 20 working days per year
  • Paid sick leaves: 10 working day without medical list + 30 days with medical one`s
  • Free English classes (online)
  • Up to 80% compensation of learning after probation period
  • Opportunity to professional and career grows
  • Team buildings and corporate activities

 
Do not miss your chance! We look forward to welcoming you to the team!

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