Job Title

Junior VIP Account Manager

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Job Description

As a team, we always strive to be better at what we do. We believe in collaboration, a non- hierarchical approach, our own initiatives, and last but not least in having fun at work!
Welcome to our multiple award-winning Gambling Company.
Seeking for Junior VIP Account Manager with strong Customer service experience.


  • Proficiency of English (Native)
  • Any extra languages are an added bonus
  • Experience in iGaming products
  • Experience of customer service


  • Act as the personal VIP Account Manager by building and maintaining strong relationships with VIP customers via various forms of contact
  • Provide VIP customers with an industry-leading customer service and i-gaming experience
  • Monitor VIP customer behaviors, interests, and ensure that customer expectations are met
  • Engage with VIP players, and at times other players via multiple communication mediums
  • Work together with the Customer Support Team to keep them informed about upcoming promotions and get their feedback on the response to customer communication and user journeys
  • Report to Deputy VIP Heads on the outcome of feedback on offers and strategies and make suggestions for future promotions or customer journey improvements
  • Analyze VIP and promotional KPIs and profitability and provide reports and comments to the Deputy VIP Heads

Main Tasks:

  • Set up and execute compensations (bonuses) for VIP customers according to set guidelines
  • Review big winners and big depositors on daily, weekly, and monthly basis
  • Track and report on the performance of VIP customers against agreed KPI targets
  • Execute weekly potential, active or lapsed VIP campaigns
  • Use data available on reports to segment groups of players in order to plan strategies
  • Communicate via chat, emails, instant messenger and phone with VIP players and deal with them efficiently and with the highest level of customer care
  • Able to work 40 hours per week, which includes 4-5 hours over the weekend
  • Own and resolve VIP complaints and queries, manage the escalations with assistance from VIP Deputy Heads and escalations manager
  • Gather feedback and input from VIP players to improve service offering
  • Build and maintain player profiles – analyze VIP behavior/gameplay of players to optimize operational activities
  • Liaise with Deputy Head’s of VIP to optimize communication and strategies with VIP customers

We offer:

  • Competitive salary (Base + Bonuses) with additional benefits is currently on offer
  • Challenging work, with award-winning products, in a dynamic, international team
  • Professional and personal development
  • Opportunities to progress within the company
  • Ability to work Remotely or in one of the 7 offices across all over Europe (From Latvia to S. Africa)

Are you the one we are searching for? Apply right now and we will contact you during 24Hours.

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